Technical support specialist

Technical Support Specialist to join our dynamic team. In this role, you will be the frontline support professional responsible for providing exceptional technical assistance to our clients and internal users. You will diagnose and resolve hardware, software, and network issues efficiently, ensuring minimal disruption to daily operations. The ideal candidate possesses strong problem-solving skills, a patient and customer-focused mindset, and the ability to communicate complex technical information clearly. You will collaborate closely with development and engineering teams to escalate and resolve advanced technical problems. This position offers an exciting opportunity to enhance your technical expertise while contributing directly to customer satisfaction and operational success. If you are passionate about technology, enjoy troubleshooting, and thrive in a fast-paced environment, we encourage you to apply and become a vital part of our support organization. Responsibilities Provide timely and effective technical support via phone, email, and live chat. Diagnose and troubleshoot hardware, software, and network issues. Document all support interactions and technical procedures in the knowledge base. Collaborate with engineering and product teams to escalate unresolved issues. Assist users with installation, configuration, and upgrades of software and hardware. Monitor and respond to support tickets to ensure timely resolution. Educate customers on best practices and preventive measures to avoid recurring issues. Requirements Proven experience in a technical support or help desk role. Strong knowledge of computer hardware, operating systems, and network protocols. Excellent problem-solving skills with the ability to diagnose complex issues. Outstanding communication and interpersonal skills. Ability to work independently and manage multiple support requests simultaneously. Familiarity with ticketing systems and remote support tools.